Legal

Refund Policy

Last updated: June 30, 2025

Overview

DeployGo provides AI-powered website generation and hosting. This Refund Policy explains when refunds may be available for subscription plans and one-time site launch fees. By subscribing or paying for services on DeployGo, you agree to this policy.

Subscription plans

Paid plans (Starter, Growth, Pro, Business, and Enterprise) are billed monthly in advance. You may cancel your subscription at any time from your account settings or the Finance area; cancellation stops future renewals but does not automatically refund the current billing period.

  • If you cancel within 7 days of your first paid subscription charge and have not published more than one site, you may request a full refund of that initial payment.
  • Renewal charges are generally non-refundable unless required by applicable law or we determine a billing error occurred on our side.
  • Downgrades take effect at the next billing cycle; we do not prorate or refund unused time on a higher tier unless stated otherwise at checkout.

Site launch fees

Starter and Growth plans may include a per-site launch fee when publishing beyond included limits. Pro plans and above include unlimited publishes with no per-site launch fees.

Launch fees are charged at the time of publish. Once a site is successfully deployed to a live URL, launch fees are non-refundable because hosting and infrastructure resources are allocated immediately.

If a publish fails due to a verified platform error on DeployGo's side, we will either retry the deployment at no additional charge or refund the launch fee upon request.

Demo and mock billing

DeployGo may run in demo mode where subscriptions, invoices, and checkout flows use simulated (mock) payment processing. No real charges are captured in demo mode, and mock transactions are not eligible for refunds because no actual payment was made.

When real payment processing is enabled in production, this policy applies to live charges. We will clearly indicate at checkout when payments are simulated versus live.

How to request a refund

To request a refund, contact us at support@deploygo.com with your account email, invoice or transaction reference, and a brief explanation. We aim to respond within 3 business days.

Approved refunds are returned to the original payment method when possible. Processing times depend on your bank or card issuer and may take 5–10 business days after approval.

Contact

Questions about this Refund Policy can be sent to support@deploygo.com.